Introduction
This Privacy Policy describes the practices of Home Saving Inc. (Home Saving Heating & Cooling, "we", "our" or "the Company") regarding information collected from users who visit our online store at https://gohomesaving.ca ("Site"), buy from us, or otherwise share personal information with us (collectively, "Users").
Grounds for data collection
We process your personal information (any information that could reasonably identify you, "Personal Information") to fulfil our contractual obligations to you and provide our products and services, to protect our legitimate interests, and to comply with our legal and financial obligations. By using the Site, you consent to the collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
What information do we collect?
Non-personal information: aggregated usage and technical information sent by your device, such as browser and operating system type, language preference, access time, and your activity on the Site (pages viewed, clicks and actions).
Personal Information:
- Device information: IP address, approximate location, device identifiers and other information about your activity on the Site.
- Order and account information: when you create an account, place an order, book a service or contact us, we collect details such as your name, email address, phone number, and billing, delivery and installation address.
- Payment information: payments are processed through Shopify's secure checkout and its payment providers. We do not store your full card number.
How do we receive information about you?
- When you provide it to us, for example at checkout, when you create an account, book a service or contact us;
- When you use or access the Site in connection with our products and services;
- From third-party service providers, such as our e-commerce platform (Shopify), payment processors and analytics providers.
How do we use your information?
We do not rent or sell Users' information. We may use your information to:
- Process your orders and payments, deliver products, and schedule and complete installations and service visits;
- Communicate with you by phone, text or email about your order, appointments and customer service;
- Keep you informed about our updates and services, where you have agreed to receive them;
- Show you relevant advertising and measure our marketing;
- Run statistics and analytics to improve the Site.
We may share Personal Information with our subcontractors and with trusted service providers who help us host and operate the Site (including Shopify), process payments, store and process information on our behalf, deliver advertising and marketing, and perform analytics. We do not share, sell or disclose phone numbers or SMS/text opt-in consent with any third party or affiliate for their own marketing, advertising or promotional purposes.
We may also disclose information if we believe in good faith that it is reasonably necessary to comply with the law or a legal request, enforce our policies, prevent fraud or security problems, defend legal claims, or protect the rights, property or safety of us, our Users or others.
Your rights
You may ask us to confirm whether we hold your Personal Information, give you access to it or a copy of it, correct it, delete it, or limit or object to how we use it. These rights may be subject to our legal and regulatory obligations. To make a request, contact us using the details below.
Retention
We keep your Personal Information for as long as needed to provide our products and services and to meet our legal obligations, resolve disputes and enforce our policies.
Cookies and analytics
We and our trusted partners, including Shopify and Google, use cookies and similar technologies to keep the Site working (for example, your cart), remember your preferences, understand how the Site is used and show relevant advertising. You can remove or block cookies in your browser settings, but some parts of the Site, such as the cart and checkout, may not work properly without them.
Third parties
This Privacy Policy covers only the information we collect. Third-party websites and services, including payment providers, have their own privacy policies, which we encourage you to read.
How do we protect your information?
We take reasonable steps to protect the Site and your information. However, no method of transmission or storage is completely secure, and we cannot guarantee that unauthorized access will never occur.
Storage outside Canada
Some of our service providers, including Shopify, may store or process information outside Canada. In that case, your information may be subject to the laws of those countries.
Marketing and text messages
We only send marketing emails or text messages to people who have agreed to receive them, and every marketing message includes a way to unsubscribe. You can stop our text messages at any time by replying "STOP". Reply "HELP" for help. Message and data rates may apply, and message frequency may vary. Even if you unsubscribe from marketing, we may still send you messages about your orders, appointments and account.
Corporate transactions
If we sell, merge or transfer all or part of our business, information may be transferred to the new owner, who will be bound by this Privacy Policy.
Minors
The Site is not directed at children, and we do not knowingly collect Personal Information from minors. If you believe a child has given us Personal Information without a parent's or guardian's consent, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when the revised policy is posted on this page.
How to contact us
For any questions about this Privacy Policy or to make a privacy request, contact us:
Email: customercare@gohomesaving.com
Phone: 416-900-5577
Mail: Home Saving Heating & Cooling, 2137 Stouffville Road, Gormley, ON L0H 1G0, Canada
Last updated: November 12, 2026